At Kensington Bank we believe that your security is a very important component to providing you superior customer service. Below we have provided helpful resources to common security threats. If you have any questions regarding the listed topics always feel free to contact us for more information.
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What is ID Theft?
ID theft is one of the fastest growing crimes in the world. To avoid becoming a victim here are some tips to follow:
- Review monthly bank statementsfor any unauthorized transactions.
- Review your credit reporton a regular basis. Visit annualcreditreport.com for your free copy.
- Guard your mail and trashfrom theft. Shred important documents.
- Use caution when giving out personal information. Do not give account numbers, social security numbers, etc. to unsolicited callers.
- Sign up for direct deposit.
- Reduce paper. Sign up for eStatementand pay your bills online using Bill Pay.
- Copy the contents of your wallet.
- Report lost or stolen checks, debit or credit cards immediately.
- Reduce your risk of online fraud by:
- Installing and updating anti-virus, anti-spyware, and firewall software.
- Don’t reply to emails asking for confidential information.
- Don’t click on unsolicited email or download attachments from unknown sources.
- Protect your User ID and Password by memorizing and changing on a regular basis.
- Learn about the Common Forms of Online Fraud here.
If you feel that you are a victim of identity theft:
- Contact the fraud departments of the 3 major credit bureaus::
- Notify your financial institution
- Inform your credit issuers
- File a police report with your local law enforcement
For additional information and advice you can call the Federal Trade Commission (FTC) Identity Theft Hotline toll-free at 1-877-438-4338 or visit their ID Theft Website here.
ATM Security Tips
As issuers of Debit Cards which may be used at ATM’s, we have provided for your information a list of safety precautions regarding the use of automated teller machines. Please read the following safety tips:
- Be aware of your surroundings, especially at night.
- Consider having someone accompany you when the automated teller machine is used after dark.
- It is appropriate to politely ask someone who is uncomfortably close to you to step back before you complete your transaction.
- Refrain from displaying your cash. Pocket it as soon as your transaction is completed. Count the cash later in the safety of your car or home.
- Consider using another ATM or coming back later if you notice anything suspicious. Beware of anything attached to the ATM either on its face or in the card slot.
- If you are in the middle of a transaction and you notice something suspicious, cancel the transaction, quickly pocket your card and leave.
- Go to the nearest public area where people are located if you are followed after making a transaction.
- Report all crimes to law enforcement immediately.
Common Forms of Online Fraud
Online thieves use several methods to try to steal confidential information. Among the most common are:
- Phishing: Fraudulent e-mails that attempt to trick recipients into providing confidential information. This information is then used to commit fraud. Many phishing e-mails also contain viruses and other malware that are downloaded when the e-mail is opened or a link is clicked.
- Malware: Software that is secretly loaded to a computer, usually via a phishing e-mail, pop-up window or malicious Web site. The software is then used to steal personal information and illegally obtain funds. Common forms include: Keystroke Loggers and Trojan Horses.
- Keystroke Logging: A form of malware whereby a thief is able to record users’ keystrokes, such as User IDs, Passwords and credit card numbers. Thieves then use this information to access accounts online and steal funds.
- Trojan Horses: Another form of malware whereby a user unknowingly infects their computer when they run a seemingly harmless program (such as a free screensaver). Trojan Horses can be used to gain access to the computer, erase hard drives, steal confidential information and more.
Important Steps to Reduce Online Fraud
There are several steps that all Kensington Bank customers can take to reduce their risk of becoming a victim of online fraud. These include:
- Never share your Online Banking User IDs and Passwords.
- Ensure that virus and spyware protection is installed and frequently updated on every computer you or your business uses to access accounts and bank online.
- Install all security patches and updates for your operating system. To learn more, visit your operating system’s Web site (e.g. microsoft.com).
- Monitor account balances and transactions frequently. This is a convenient way to keep updated on activity and spot any potential fraud.
- Consider installing a firewall for your home or business network.